FAQs & Contact

Help & FAQ

Top Questions

After you place your order, we send it directly to the restaurant, which starts preparing it immediately.

Our restaurants do everything they can to get your food delivered as quickly as possible. However, sometimes restaurants receive very large amount of orders, or drivers get stuck in heavy traffic - this unfortunately might cause delays.

If the amount of time you’ve waited has exceeded the estimated delivery time, you can contact us and we’ll look into what’s going on.

If you have a voucher code, you can redeem it after selecting a restaurant and adding items to your basket. You will see a field to enter your voucher code on the order overview page. If the voucher is valid, the discount on your order will be calculated immediately. Only one voucher can be used per order.

If your voucher code does not work, feel free to contact us and we’ll take a look.

If you have a voucher code, you can redeem it after selecting a restaurant and adding items to your basket. You will see a field to enter your voucher code on the order overview page. If the voucher is valid, the discount on your order will be calculated immediately. Only one voucher can be used per order.

If your voucher code does not work, feel free to contact us and we’ll take a look.

Ordering

It is really easy, as easy as 1, 2, 3:

1. Tell us where you are: Enter your location so that we can show you which restaurants deliver to you.

2. Choose what you would like: Pick a restaurant and select items you’d like to order. You can search by restaurant name, cuisine type, dish name or by keyword.

3. Checkout: Enter your exact delivery address, payment method and your phone number. Always make sure that you enter the correct phone number to help us contact you regarding your order, if needed.

Now sit back, relax, and we’ll get your food delivered to your doorstep.

Please give us a call as soon as possible, we can let the restaurant know before it starts preparing your order.

With regards to any refund of a payment you have made online, please contact Jumia food and not the restaurant.

Delivery time varies from restaurant to restaurant. It also depends on the number of orders that the restaurant has to prepare and on the distance between the restaurant and your delivery address.

You can see the estimated delivery time for each restaurant in your area on our website. After placing an order, a more precise delivery time will be communicated to you by SMS.

All our restaurants accept cash on delivery. In addition, there are various online payment methods available. You can check which payment methods are accepted at each restaurant by going to the ‘Info’ tab on the restaurant’s page.

Cash on Delivery

Select ‘Cash on Delivery’ on the checkout page and pay the driver at your doorstep when you receive your order.

Pay by card

Select ‘Pay by card’ on the checkout page. Input your card details directly on our platform, you can even choose to save them securely for your next order. Once the payment is confirmed, the order will be transmitted to the restaurant.

Pay with mobile money

Select ‘Pay with mobile money’ on the checkout page. This way you can enjoy ulitmate convenience using your mobile money provider of choice to get your food even faster!

Lipa na mPesa

Select ‘Lipa na mPesa’ on the checkout page. Want to pay on delivery but out of cash? Don't worry, you can pay on delivery with mobile money!

Online ordering at Jumia food provides several advantages over telephone ordering.

1. Discover: We offer a huge choice of restaurants, and we have their menus online so you don’t have to collect menus for individual restaurants or stick to just one of them. Every day you can discover new restaurants and new tastes.

2. Take your time: You have as much time as you need to decide what to eat today, instead of listening to someone read out the entire menu to you and making a decision on the spot.

3. Know what you’re getting: We help you make the right choice by providing customer reviews and ratings.

4. Convenient payment: If you order at Jumia food Rwanda, you’re not limited to paying by cash on delivery. You can easily and safely pay online using Tigo Cash, MTN Online Mobile Money, MTN Money and Airtel Money Payment.

5. You can view details of all your past orders and easily re-order.

Contact our customer service

Live chat

[email protected]

0709 768 000

Are you a restaurant?

Do you want your restaurant listed on Jumia Food? Are you already our partner and have questions regarding our service?

You can always send an email to:

[email protected]

Do you need our Corporate Service?

Jumia Food helps you treat your employees to the best lunch delivery available in Kenya.

For more information, contact us via corporate. [email protected] or call us on 0709 768 000.

Have a press enquiry?

Do you want to write about Jumia Food?Do you need pictures, logos or interviews?

Feel free to email us at:

[email protected]